This course introduces students to concepts and techniques related to the design, planning, control, and improvement of service and manufacturing operations. It covers topics in process analysis, quality program implementation and management, inventory and supply chain management, and operations strategy. The course consists of lectures and case analyses.

The goal of this course is to make students conversant in the language of operations management, provide them with the quantitative and qualitative tools needed to analyze basic operations issues, and enable them to see the role of operations management in the overall strategy of the firm.